Service :: Trion Technology :: Power of Simplicity :: Manufacturer of Plasma Etch & Deposition Systems Since 1989

Service

Service Request (for existing customers only)

Service Announcement - March 10, 2008

Trion Technology Customer Service provides:

•	Process support both prior to and subsequent to purchase
•	Pre-installation
•	Installation
•	Start-up
•	One year warranty
•	Service contract
•	System manuals
•	System maintenance
•	Free phone support
•	Process recipes
•	System spare parts
•	Training

Field Upgrades

February 2008
Trion Technology introduces a new PLC design as part of our continuing quality improvement program.

The PLC incorporates our new compact industrial computer, which operates off LabView software. ( The reliability of the industrial computer is 35KHrs MTBF.) We first introduced this to our production systems 12 months ago, and we are now offering it as upgrade package to our legacy customer base.

It is a programmable PLC (programmable logic controller) written in machine code, which makes software more reliable. Part of Trion's philosophy is simplicity and the new PLC system continues that philosophy by introducing simpler point-to-point interconnects which facilitates a decrease in installation time and an increase in ease of maintenance.

What some customers say about our service...

"We just wanted to drop a quick note, to thank Trion. Recently John visited with us to install and upgrade our Trion RIE tool. John was extremely knowledgeable and professional, he knew exactly what to do, and completed the services in a timely manner. It was a pleasure working with John. Thank you for your great support!"
- Shannon Smith

“Continuing to do courtesy service on our older, out-of-warranty machines has really sold me on excellent customer service.”

“John did a super job! Very knowledgeable. He fixed several additional issues with the tool he spotted. He also looked at an additional tool in the CFA Lab. Thanks a million.”

“Thanks for having a crack at etching our InP-based material and we will keep your suggestions in mind. We have had some great success getting the Trion systems online and we are using them extensively in our InP-based VCSEL product development. You’ll also be pleased to know that the ICP/RIE system you assisted me with at Trion is working like a charm.” – E.S.

“I really have to thank you for such a timely response on our service call. Your technician was great, we really needed our machine up and running by this morning so yesterday he worked at our lab until midnight and made it happen! Really nice of him, and thanks again!” – L.O.

“Thanks! I have really enjoyed working with Trion. This was my first experience evaluating, purchasing and installing a piece of equipment for this company, and the customer service and general responsiveness from Trion made everything possible.” – M.K.

“I have been very pleased with Jesse's continued support with respect of answering emails, returning phone calls, and timely on site visits.”

“Rob and Jesse did a fantastic job addressing the various system problems that we faced - the efforts were appreciated. Quick response by Trion to the various software and hardware issues allowed us to successfully meet a critical DOE deadline for lab readiness.”